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How msmatch5 Handles Your Personal Information

This privacy policy covers what data we collect when you create an account, fund it via PayPal, Venmo, or Play+, and use our lobby — and exactly what we do with that information.

Account data handled securelyPayPal, Venmo, Play+ payment data protectedYour right to access or delete your dataState-law eligibility applies

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What We Collect and Why We Collect It

msmatch5 Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you open an account with us, we collect the information needed to verify your identity — your name, date of birth, address, and a government-issued ID. That verification step is required before any withdrawal can be processed, regardless of whether you funded your account through

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PayPal, Venmo, or a Play+ prepaid card. We also collect transactional data tied to each payment method you use, so your account ledger stays accurate and auditable. When you browse the lobby on mobile, our systems log device type, session length, and page interactions to keep
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the experience stable. We do not sell this data to third parties. Cookies are used to maintain your logged-in session and to remember preferences like language and display settings. You can clear cookies at any time through your browser settings, though doing so will end your
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active session. Players in Detroit who contact our support team via live chat also have that conversation stored for quality and compliance purposes. All data is retained only as long as required by applicable state law or our internal compliance schedule — whichever is longer.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We treat your account data as operational information, not a product. Here is how the four key areas of our data practice work in concrete terms — covering cookies, account security, retention timelines, and how to request changes to your personal records.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to save your display settings. No third-party advertising cookies are placed without your explicit consent via our cookie banner.

Account Security

Passwords are stored as hashed values — never plain text. When you connect a PayPal or Venmo account, those credentials stay inside each provider's own system; we only store a tokenized reference on our end.

Data Retention

Transaction and identity records are kept for as long as required under applicable state law. Once that period expires and your account is closed, we delete or anonymize the data on a scheduled basis.

Requesting Changes

You can request a copy of all data we hold on you, ask us to correct inaccurate records, or submit a deletion request for a closed account. All requests are handled through live chat or email as outlined above.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

Questions about your data? You have three direct paths to reach our privacy team. Whether you want to request a copy of your account data, ask us to delete records tied to a closed account, or flag a concern about how your PayPal or Venmo transaction data was handled, we respond through the channels below. Describe your request clearly and include the email address on your account so we can locate your records quickly.

Live Chat Start a live chat session from the account menu. Privacy requests submitted here are logged, timestamped, and routed to our data team within one business day.

Email Support Send a written data request to our support email. Include your full name and the email tied to your account. We confirm receipt and respond to access or deletion requests promptly.

Account Settings Some preferences — like cookie consent and marketing opt-outs — can be updated directly inside your account settings without contacting support. Check the Privacy tab under your profile.

Common Questions About Your Data at msmatch5

These are the questions we actually hear from account holders about how their data is used, stored, and protected. If yours isn't covered here, live chat or email gets you a direct answer from our team.

We collect your name, date of birth, mailing address, email, and a government-issued ID for identity verification. Payment method details — like your linked PayPal or Venmo account — are stored in tokenized form only.

We do not sell your data. We share it only with payment processors like PayPal and Play+, and with regulators or law enforcement when required by applicable state law. No advertising networks receive your personal information.

Send a written request via email or start a live chat session. Include the email address on your account. We locate your records and respond with a full data summary within the timeframe required under state law.

Yes. Once your account is closed and any legally required retention period has passed, we process deletion or anonymization requests. Submit the request through live chat or email with your account details.

Transaction amounts, dates, and reference IDs are logged in your account ledger for accuracy and compliance. The actual PayPal or Venmo credentials never leave those providers' systems — we hold only a tokenized reference.

Transaction and identity records are retained for the period required by applicable state law. After that window closes, we delete or anonymize the records on a scheduled basis and you can confirm completion via email.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal InfoGolf Betting Lines InfoAbout Us

How msmatch5 Handles Your Personal Information

How We Protect and Manage Your Account Data

Cookies and Session Data

Account Security

Data Retention

Requesting Changes

Reach Us About Your Privacy Rights

Common Questions About Your Data at msmatch5

01 What personal data does msmatch5 collect when I create an account?

02 Does msmatch5 share my data with third parties?

03 How do I request a copy of the data msmatch5 holds on me?

04 Can I ask msmatch5 to delete my account data?

05 How are my PayPal and Venmo payment records handled?

06 What happens to my data if I close my account?

Privacy Policy

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